Shipping policy

Shipping & Delivery Policy

All shipping and delivery dates provided by Southern Yankee Woodworking, LLC are estimates only. Estimated dates are based on the most current information available from the applicable carrier or delivery service and are provided as a courtesy to assist customers with planning.

While we make every reasonable effort to prevent unnecessary delays, carrier schedules, weather, transportation conditions, freight availability, and other circumstances outside our control may affect delivery. Southern Yankee Woodworking, LLC does not guarantee delivery dates.

For shipments utilizing carrier tracking, customers will receive tracking information when it becomes available. Tracking information may be used to monitor the status and estimated delivery of the shipment.

Freight Shipping & $149.99 Deposit

Orders requiring freight shipping may be charged a $149.99 Freight Deposit at checkout. This amount is a deposit toward freight and is not necessarily the final shipping charge.

The $149.99 deposit will be credited toward the actual freight cost for the order. Final freight charges may vary based on factors including delivery destination, packaged dimensions and weight, shipment configuration, carrier requirements, accessibility of the delivery location, and other applicable transportation or handling charges.

If the final freight cost exceeds the $149.99 deposit, Southern Yankee Woodworking, LLC will provide the customer with the remaining freight balance. Any remaining freight balance must be paid in full before the order is released for shipment.

If the final freight cost is less than the $149.99 deposit collected, the applicable difference will be credited or refunded to the customer.

Payment of the freight deposit and completion of checkout constitutes the customer's acknowledgment that the $149.99 freight deposit is not a guarantee or cap on the final freight cost.

Freight Delivery Services & Customer Responsibilities

Unless specifically stated otherwise in the customer's order or final freight quotation, freight charges cover transportation of the merchandise only. Freight delivery does not automatically include inside delivery, placement, unpacking, assembly, installation, removal of packaging materials, or other special handling services.

Depending on the destination and carrier, additional services may be available or required, including residential delivery, liftgate service, limited-access delivery, scheduled delivery appointments, inside delivery, or white-glove service. When applicable, these services may result in additional charges and will be included in the final freight calculation or invoiced separately before shipment.

Customers are responsible for providing accurate delivery information and notifying Southern Yankee Woodworking, LLC of any circumstances that could affect delivery, including limited access, gated communities, narrow roads or driveways, restricted commercial locations, stairs, elevators, or other conditions that may require specialized equipment or service.

Unless specifically purchased or agreed to in writing, freight carriers are not responsible for assembling, installing, positioning, or permanently placing merchandise.

Customers should inspect freight shipments at the time of delivery whenever reasonably possible. Visible damage to the packaging or merchandise should be documented with photographs and noted with the carrier before accepting delivery. Southern Yankee Woodworking, LLC should be notified promptly of any freight damage so that we may assist with the applicable carrier claim process.

Local & Southern Yankee Delivery

Orders delivered directly by Southern Yankee Woodworking, LLC may be subject to separate local, extended, or regional delivery rates based on the delivery destination.

Unless specifically agreed to in writing, delivery includes transportation of the purchased merchandise to the designated delivery location and does not include installation, mounting, assembly, or structural attachment of products.

For safety and liability reasons, Southern Yankee Woodworking, LLC does not install or hang swings.

Once merchandise has been delivered to the location designated by the purchaser and delivery has been completed, Southern Yankee Woodworking, LLC is not responsible for subsequent theft, loss, weather exposure, misuse, or damage occurring after delivery.